The sales manager and installers were polite and working hard to meet our needs.

Friends recommended Custom Floor and Design in Chantilly, VA to us based on their experience. We went to the showroom and were assisted by Albert to look at carpet options. He was very personable, friendly and took the time to walk us through the different grades of carpeting and pads, durability, warranties, etc. (they had many options to choose from). He offered for us to take samples home with us but we were able to make our choice on the spot. We chose a custom carpet that had to be ordered and despite that our installation was completed in 2 weeks. Our installers Luis and Oscar arrived right on time early on the morning. They were friendly, courteous and very professional and efficient. They took time on the front end to walk through each room, and ask about any considerations with the install or moving furniture. They moved all remaining furniture as needed, removed the old carpet and did a great job installing the new carpet and putting all furniture back correctly. All rooms and hallways were cleaned by them and we did a walk through at the end to ensure everything was done to our satisfaction.They did a great job. Albert followed up with a phone call to ensure everything was done satisfactorily and to remind us to call if any issues arise. An all around great experience from start to finish. I recommend Custom Floor and Design in Chantilly, VA without hesitation!

We recently had the flooring replaced throughout our entire home, and we couldn’t be happier with the results. Albert and his crew were phenomenal from start to finish. From the initial consultation to the final walkthrough, communication was prompt, transparent, and professional. The installation team worked efficiently, showed tremendous attention to detail with transitions and trim, and kept the workspace remarkably tidy each day. The craftsmanship truly transformed the look and feel of our space. If you are looking for dependable, high-quality flooring installation, I cannot recommend Albert and his team highly enough!

Albert and his team at custom floor and design were a pleasure to work with and did a fantastic job installing new floors (LVP and carpet) in our basement. We are fairly picky and have high expectations, which they easily met with quality products, perfect install, and fair prices. Highly recommend!

I had my carpeted stairs replaced with wood, and the entire experience exceeded my expectations! Albert, the salesperson, was incredibly thorough, professional, and knowledgeable. He made me feel comfortable throughout the entire process, answered all my questions, and ensured I felt confident in my decision. Edward, the project manager, was absolutely outstanding. He went above and beyond by addressing additional issues that existed before I even moved into my home. His dedication to making sure I was completely satisfied was evident in everything he did. It genuinely felt like his personal mission was to exceed my expectations, and he absolutely succeeded! Both Albert and Edward are tremendous assets to this company. Their professionalism, attention to detail, and genuine commitment to customer satisfaction deserve recognition. I sincerely hope management acknowledges their exceptional efforts because employees like these make all the difference! I couldn’t be happier with my experience and highly recommend this company. Five stars without hesitation — thank you, Albert and Edward, for going above and beyond!

Albert was a pleasure to work with on our new hardwood floors. He is very knowledgeable and helped us find exactly the floor we had in mind. The installation team went above and beyond and delivered high-quality work. They fixed the subfloor where needed, filled all the nail holes, and caulked the seams between the door casings and the floor. The boards are well blended, with no dark or light patches. The materials were delivered on time, and the installation was even finished ahead of schedule! The floor looks like it was built with the house. I highly recommend Albert and his team!

We have replaced all our floors using Custom Floor & Design. The sales staff is very professional and responsive whenever you call, no matter the stage of the project, and their installers are extremely meticulous. Even the carpet that was replaced on our stairs was installed with extreme care. They really take pride in their work and in making sure every detail is right.

Albert, Peter, and their entire team are professional and very knowledgeable. They have done 2 houses for me this year that have both turned out perfectly. I would highly recommend this company for carpet and hardwood needs.

Excellent from start to finish! After talking about replacing our first-floor hardwood for a couple of years, an unexpected leak forced us to move up our timeline. Han came out to our home and was friendly, professional, and incredibly knowledgeable. He provided extensive details on our product options—highlighting which would offer the best longevity at a great cost—without ever pushing us toward a decision.I checked out two other flooring stores, but I kept coming back to Custom Floor and Design. Once we made our choice, they sourced the materials quickly. The installation crew worked tirelessly over the next three and a half days, supported by Han and a project manager who was available to speak with us at nearly any time. We absolutely love our new floors and will definitely return to Custom Floor and Design for all our future flooring needs!

Working with Han was fantastic! He was in constant communication with us even when we decided to move forward with them and turned over to the installation team. Marc, with the installation team was also fantastic, and worked with us on making sure we were happy with our staining and did his best with the team to match the new LVP we also installed. Han explored all the different LVP options with us and we are constantly getting compliments on our LVP flooring “looks like hardwood floor”. While the staining process is a lot, the team did a great job working with us on everything. I also got 3 quotes from other places, and their price was comparable to all 3. Highly recommend Custom Floor for all your flooring needs!